Help & Advice

Welcome to our Help and Advice section. Here you will find all the information and support you need to make your shopping experience as smooth as possible.

Frequently Asked Questions (FAQ)

1. How can I place an order?

• Select the items you want and add them to your shopping cart. Then click "Checkout" and follow the instructions to complete your order.

2. Can I change or cancel my order?

• Unfortunately, we are currently unable to change or cancel an order after it has been submitted. However, if the items do not meet your expectations, you can exchange or return them. For more information, see our Returns & Exchanges overview

3. How can I track my order?

• Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery online.

4. What do I do if my item is damaged or defective?

• Please contact our customer service within 14 days of receiving the item. We will be happy to help you and find a solution.

Contact us
Our customer service team is available to answer your questions and provide advice. Contact us via the following channels:

Phone:

• Phone: +41 078 231 37 32

• Email: info@velo-one.ch

Further support

If you have any further questions or special requests, please do not hesitate to contact us. We always strive to help you as best as possible and to optimize your shopping experience with us.
Thank you for shopping with us!